Frequently Asked Questions

1. Who is Dressora? Dressora is an online store offering branded clothing, including hoodies, t-shirts, shirts, caps, jackets, and more. We pride ourselves on providing stylish and comfortable apparel.

2. What payment methods do you accept? We currently accept payments via Visa and MasterCard. All transactions are processed securely.

3. Where do you deliver? We deliver worldwide; however, shipping to certain restricted regions may incur additional taxes and duties. Please note that deliveries to some countries may be subject to legal restrictions.

4. How much does shipping cost? Shipping costs a flat rate of £9.99 for all orders. Delivery times typically range from 7 to 14 business days. Once your order is dispatched, you’ll receive a notification with your tracking number.

5. What is your return policy? You can return items within 30 days of purchase. Products must be in new, unused condition with original tags and packaging. For defective or damaged items, contact us to arrange a refund or exchange.

Return Process:

Email us at info@dressora.com to request a Return Merchandise Authorization (RMA) number.
Securely package your item and include proof of purchase.
Send your return to the address provided in your RMA email.

We’ll process your refund within 14 days of receiving the returned item.

6. Can I cancel my order? Yes, you can cancel your order within 14 days of placement, provided the item hasn’t been shipped. To cancel your order, email info@dressora.com. Refunds for cancellations will be processed within 14 days.

7. Do you use cookies on your website? Yes, we use cookies to improve your browsing experience, including essential cookies for site functionality and tracking cookies for analytics and advertising. You can manage your cookie preferences via the Cookie Consent Manager on our website.

8. Is my personal information safe with Dressora? Yes, we comply with GDPR regulations and prioritize your privacy. We collect only the necessary personal data to process your orders and improve our services. For detailed information, review our Privacy Policy.

9. What happens if my order is delayed or lost? If your order is delayed, we will notify you and provide a revised delivery estimate. For lost or damaged items, please contact us to arrange a replacement or refund.

10. How can I contact Dressora? You can reach us via: Phone: +44 7533 045 119 E-mail: info@dressora.com Online contact form: Visit Contact Page